Privacy Policy

Privacy Policy for Hibaza

At Hibaza, we value and respect the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.hibaza.com, or make a purchase through our online store. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information from you when you visit our website, make a purchase, create an account, or interact with us in other ways. The types of information we collect include:

Personal Information

  • Name: Your full name for shipping and billing purposes.
  • Email Address: Used to send order updates, promotional emails, and customer service inquiries.
  • Shipping and Billing Address: For order fulfillment and delivery.
  • Phone Number: For order updates or customer service.
  • Payment Information: Credit card details and payment processing information. (We use third-party services like Stripe or PayPal to process payments and do not store your full payment details.)

Non-Personal Information

  • IP Address: We collect your IP address to improve site functionality and ensure security.
  • Device Information: Information about your device, such as browser type, operating system, and screen resolution.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience on our website (for more details, see our Cookie Policy).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing: To process your purchases, fulfill orders, and provide customer support.
  • Communication: To send order updates, confirmations, and promotional offers (with your consent, where required).
  • Improving Our Services: To analyze customer behavior, improve our website, and enhance your shopping experience.
  • Marketing: To send personalized recommendations or promotions that may be of interest to you (with your consent, where required).
  • Legal Compliance: To comply with legal obligations, detect fraud, and protect our rights and the rights of our users.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: We use Secure Socket Layer (SSL) encryption technology to protect sensitive data during transmission (e.g., payment information).
  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
  • Access Control: We restrict access to your personal information to authorized employees and third-party service providers who need to know this information to provide services to you.

While we strive to protect your information, no data transmission over the Internet can be 100% secure. Please use caution when submitting personal data online.

4. Sharing Your Information

We may share your personal information with trusted third-party service providers to help us operate our business and provide services to you. These third parties may include:

  • Payment Processors: We use payment gateways like Stripe, PayPal, etc., to process payments. These providers may collect and store payment information, but we do not retain full credit card details.
  • Shipping Partners: We share your shipping information with third-party delivery services (e.g., UPS, FedEx, TCS, Leopards) to fulfill orders.
  • Marketing Services: We may share your data with marketing platforms (e.g., Mailchimp) to send you promotional emails, newsletters, or product recommendations (with your consent).
  • Analytics Services: We may use Google Analytics or similar tools to analyze website traffic and user behavior to improve our site and services.
  • Legal and Compliance: We may disclose personal information if required by law or to protect our rights or comply with legal obligations.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Your Rights and Choices

As a customer, you have the following rights regarding your personal data:

  • Access: You can request to view the personal data we hold about you.
  • Correction: You can update or correct any inaccurate personal information.
  • Deletion: You can request that we delete your personal data (subject to any legal obligations we may have to retain data).
  • Opting Out of Marketing: If you no longer wish to receive marketing communications, you can unsubscribe by clicking the “unsubscribe” link in any promotional email or by contacting us directly.
  • Cookies: You can control the use of cookies on our website by adjusting your browser settings or opting out through our cookie consent tool (if available).

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, personalize content, and analyze site traffic. Cookies are small files placed on your device when you visit our website.

  • Essential Cookies: These are necessary for the functioning of our website (e.g., for login and checkout).
  • Performance and Analytics Cookies: These help us understand how users interact with our site (e.g., Google Analytics).
  • Targeting/Advertising Cookies: These are used to deliver personalized advertisements based on your browsing behavior.

You can manage cookies through your browser settings or through our cookie consent banner. However, please note that disabling cookies may affect your user experience.

7. Data Transfers

If you are located outside of your country, please be aware that your personal information may be transferred to and stored in a country that may have different data protection laws than your country of residence.

We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy, including the use of data protection mechanisms such as Standard Contractual Clauses (SCCs) or similar safeguards for international data transfers.

8. Children's Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect or solicit personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us, and we will take steps to delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a prominent notice on our website or sending an email to the address you have provided.

The "Last Updated" date at the top of this Privacy Policy indicates the date of the most recent changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: hibazaofficial@gmail.com
  • Phone/WhatsApp: +923297676988

Conclusion

This Privacy Policy is intended to protect your privacy while you shop with Hibaza. By using our website and services, you consent to the collection and use of your personal information as outlined in this policy. If you do not agree with this policy, please refrain from using our website.