Return & Refund Policy

Return & Refund Policy for Hibaza

At Hibaza, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your items, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and the process for returning or exchanging items.

1. Returns

We accept returns within 7 days from the date of delivery. If you're not satisfied with your purchase, you may return the item(s) as long as they meet the following conditions:

Return Conditions:

  • Time Frame: Items must be returned within 7 days from the delivery date.
  • Condition: Items must be unworn, unused, and in their original condition, with all tags attached and packaging intact.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Final sale or clearance items
    • Customized or personalized items
    • Underwear, swimwear, or intimate apparel (for hygiene reasons)
    • Gift cards or vouchers
    • Items that reached 7 days time frame.
  • Proof of Purchase: You must provide a receipt or order confirmation email to initiate the return process.

Return Process:

  1. Initiate a Return: To start a return, please contact our Customer Service team at hibazaofficial@gmail.com or call or WhatsApp Message us at +923297676988 within the eligible return window. Please provide your order number, item(s) to be returned, and reason for the return.
  2. Return Authorization: Once your return request is approved, we’ll send you a return authorization (RA) number and instructions for shipping the item(s) back to us.
  3. Return Shipping: You are responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect.
  4. Packing Your Return: Please securely package the item(s) in the original packaging or a similar sturdy box to ensure they are protected during the return shipping process.

2. Refunds

Once we receive your returned item(s) and verify that they meet the return conditions, we will process your refund. Refunds will be issued using the same payment method used for the original purchase.

Refund Process:

  • Processing Time: Once we receive your returned item(s), please allow up to 3 business days for us to inspect and process your refund.
  • Refund Method: Refunds will be issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
  • Partial Refunds: In some cases, partial refunds may be issued if the returned item(s) are not in their original condition (e.g., damaged or missing tags).

3. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or style, please follow the return process for a refund and place a new order for the desired item(s).

4. Defective or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at hibazaofficial@gmail.com or +923297676988. We will offer you one of the following solutions:

  • Exchange: We’ll send you a replacement item at no additional cost Except delivery Charges.
  • Refund: We will issue a full refund Except delivery Charges for the damaged or defective item.

Please ensure you contact us within 7 days of receiving the damaged or defective product for a prompt resolution.

5. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once your order has been shipped, it cannot be canceled, and you will need to return the item(s) for a refund following the return process.

6. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account or payment provider first. Refund processing times can vary depending on your payment provider. If you still haven't received your refund after 3 days, please contact us at hibazaofficial@gmail.com or +923297676988, and we will assist you further.

7. Shipping Costs

  • Original Shipping: Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will not be included.
  • Return Shipping: You are responsible for the return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

8. International Returns

For international orders, the return process is the same as for domestic orders, but please be aware of the following:

  • Customs Fees: You are responsible for any customs duties, taxes, or import fees incurred when returning an item from outside your country.
  • Return Shipping Costs: Return shipping costs for international returns are the responsibility of the customer unless the item is defective, damaged, or incorrect.

9. Contact Information

If you have any questions or need further assistance regarding returns, refunds, or exchanges, please don’t hesitate to reach out to us:

  • Email: hibazaofficial@gmail.com
  • Phone: +923297676988

Conclusion

We want you to be happy with your Hibaza purchase! If you need to return an item, please follow the steps outlined in this policy. If you have any questions or concerns, our Customer Service team is here to assist you.

Thank you for shopping with Hibaza!