Shipping Policy for Hibaza
At Hibaza, we strive to provide a seamless shopping experience, including fast and reliable shipping. Below is an overview of our shipping policy. If you have any questions, please don’t hesitate to contact us.
1. Order Processing Time
- Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment has been successfully received. If there is a delay due to high order volume, holidays, or other unforeseen circumstances, we will notify you as soon as possible.
- Order Confirmation: Once your order has been processed, you will receive an email with your order confirmation, including tracking information (if applicable).
2. Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. Delivery times may vary depending on your location and the shipping method you select at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days (Domestic) | Depends |
| Expedited Shipping | 2-4 business days (Domestic) | Depends |
| International Shipping | 7-15 business days (varies by country) | Depends |
| Express Shipping | 1-2 business days (Domestic) | Depends |
Please note: Delivery times are estimates and can be affected by external factors, such as weather conditions or postal delays.
3. Shipping Rates
Shipping fees are calculated based on the size, weight of your order, and the delivery location. You will see the applicable shipping charges at checkout before confirming your order.
- Free Shipping: We offer free standard shipping on orders over 5,000 PKR within Pakistan.
- International Shipping: For international orders, shipping rates will vary based on the destination country and the size/weight of the items. All customs fees, taxes, and import duties are the responsibility of the customer.
4. Shipping Restrictions
- Domestic Shipping: We ship to most locations within Asia. However, certain rural or remote areas may have additional delivery timeframes or restrictions.
- International Shipping: We currently offer international shipping to select countries. Please check the shipping options available at checkout.
- P.O. Boxes and APO/FPO Addresses: We cannot ship to P.O. boxes or military APO/FPO addresses.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can also check the status of your order by logging into your account on our website.
Please note: In rare cases, tracking information may take up to 24 hours to update once the package has been handed over to the shipping carrier.
6. Delayed or Lost Shipments
- Shipping Delays: While we make every effort to ship your order promptly, we cannot be held responsible for delays caused by the shipping carrier, inclement weather, or unforeseen circumstances.
- Lost Shipments: In the event that your order is lost or damaged during transit, please contact us at Hibazaofficial@gmail.com immediately. We will work with the carrier to investigate the issue and resolve it as quickly as possible.
- Carrier Errors: We are not responsible for any issues arising from carrier errors or mishandling, but we will assist you in filing a claim with the carrier if necessary.
7. Shipping to Multiple Addresses
Currently, we only allow one shipping address per order. If you wish to ship items to different addresses, please place separate orders for each destination.
8. Order Modifications & Cancellations
- Order Modifications: We are unable to modify the shipping address, items, or delivery method once your order has been processed and shipped. If you need to make changes, please contact us immediately, and we will do our best to assist you.
- Order Cancellations: If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you can return the items following our Return & Refund Policy.
9. Customs and Import Duties (For International Orders)
- Customs Fees: For international shipments, customs duties, taxes, and import fees may apply when the package reaches its destination. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.
- Customs Delays: Customs procedures may cause delays in delivery. Hibaza is not responsible for any additional customs charges or delays caused by customs processing in the destination country.
10. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Service team immediately at hibazaofficial@gmail.com or +923297676988. We will assist you in arranging a return or exchange for the damaged product at no additional cost to you.
11. Contact Information
If you have any questions about shipping, delivery, or your order, feel free to contact us:
- Email: hibazaofficial@gmail.com
- Phone/WhatsApp: +923297676988
Conclusion
At Hibaza, we are committed to ensuring that your shopping experience is smooth and hassle-free. We will continue to improve our shipping services to provide you with the best possible delivery options. Thank you for choosing Hibaza!